Success Story - wps4digital project
wps4digital is an agency that specialises in product communication. We successfully implemented Odoo for wps4digital and customised the Odoo apps to the customer's requirements. This increased work efficiency and ensured deliveries.
Challenge 1:
Management of customer orders on a daily basis
Solution:
With the Odoo sales app, wps4digital managed the orders and responded in good time. No delivery date is missed.
Challenge 2:
Control of projects and product costs
Solution:
For wps4digital, we have set up cost centres in Odoo that are based on projects. This allows wps4digital to monitor and control costs effectively.
Challenge 3:
Management of high and regular expenses
Solution:
Due to the special nature of its collaboration with customers, wps4digital regularly has a need to reimburse employees' expenses, and on a large scale. We have configured the expense report app so that managing travel expenses is no longer a major effort.
Challenge 4:
Management of recurring contracts
Solution:
We have mapped the processes in the Odoo Subscribers app so that wps4digital has a good handle on the framework agreements with the customers and can always keep an eye on the contract deadlines.
Challenge 5:
Customised customer service process
Solution:
With Odoo Studio, we have adapted the helpdesk process so that it also meets the local requirements in Switzerland.
Duration
3 Months
Go-Live Date
August 2023
Frequently used Odoo apps
Accounting, sales, project, helpdesk, timeshhets, time off, studio
Odoo Version
Odoo 17
